TECHNICAL FAQ

Why is the registration process for this site different to some of your competitors?

Our system is more secure. We require you to log in to the poker room and to add another layer of protection by asking you to also authenticate yourself at the cage.

I want to change my screen name. Why can't I?

We see Scarlet Poker as a community where players meet and get to know each other; your screen name acts as your virtual face in the poker room that allows you to recognise and be recognised by other players. To keep this spirit of community, while ensuring a fair playing environment, we ask that you keep your screen name. If you do want a change, remember that you can change your avatar at any time.

How do I contact a host?

You can chat directly and privately with a host in real time by clicking on the Manager button.

What kinds of computer can I use to play poker?

We currently support all standard versions of Microsoft Windows from Windows 98 onwards except for Win NT 4.0 which will be supported soon. We have also tested the software on older, slower machines and are pleased to report no problems.

What is the minimum screen resolution setting that I can use?

You will need a system that supports 800x600 graphics settings, although for a more enjoyable experience we recommend a screen setting of 1024x768 or higher.

What colour settings can be supported?

Because we use high resolution graphics, you'll need your computer to be set to "High Color (16 bit)" or higher. Please note, we cannot support the 256 color setting.

How do I change my colour settings?

The quickest and easiest way to change your colour settings is to use the Start Menu (the little button that says start in the bottom left of your screen). Now select, Settings > Control Panel > Display > Settings and select the setting you would like.

How much available disk space do I need?

You'll need 12Mb of space on your hard drive for the client download and installation.

What happens if I lose my connection?

Our system monitors the connectivity of all players seated at our games. If you lose your connection, whether due to a problem with the Internet, your ISP or your PC, our system will wait a short while for you to reconnect. If you have not managed to reconnect during that period, the system will apply the appropriate default action at that time. This may involve treating you as all-in for a particular hand, folding you or checking you; please note, at no time will the system bet money on your behalf! Players are granted one all-in event in a 24-hr period, including remaining in games where your chip balance at the table has reached zero. If you experience prolonged or multiple connection problems, please contact a manager who will investigate and offer advice (they may also reset your all-in count depending on the standard procedure).

How do these all-in events work?

When a player has lost connectivity during a hand, that player is treated as being all-in. No, we don't suddenly move your entire stack into the middle, but the pot that you're involved in will be treated as a side pot so that you don't lose out. No additional money will be added to this side pot, and if other players continue betting then they will contest the main pot between them.

To ensure that players don't abuse this functionality to avoid making a difficult call, we limit the number of all-in events like this to one per day. If you experience serious connectivity issues, you can contact a manager who can follow well established guidelines to see whether a particular player should be granted additional all-ins. These guidelines include the use of connectivity reports and the player's past history.

Can I go all-in intentionally?

All-in protection is designed to help and protect players experiencing connection difficulties, and it's not acceptable to misuse this feature just because you wish to avoid calling a bet. We can track players who experience technical difficulties, and anyone found trying to fake disconnections will be barred from the poker room.

How do I see table chat?

The table chat is available on the side panel, and this panel is displayed as a default. If you close it, either deliberately or accidentally, you can reopen it by clicking the Game Chat button on the table. If you have changed the view in the side panel from chat to Profile, you can return to the chat view by clicking Game Chat at the top of the panel.

How do I chat with other players?

You can chat with players at any table or in the Lobby. Lobby Chat is available in the Welcome tab. To chat at a table, click on View Chat and use the box at the bottom.

What are the different table chat option?

You may select from one of four different table chat options: all, dealer only, dealer summary, and no dealer. The no dealer option displays only the player chat at that table. The dealer only option provides every call by the dealer. Dealer summary only shows you an abridged version of the dealer chat, plus it includes player chat. All provides the full dealer chat plus player chat. If you switch the option while at the table, you will see the recent history. For example, if you have chat set to player only and wish to see what the dealer chat showed for the prior hand, you can switch to all and you will be able to scroll back to see the dealer chat.

How does the Profile work?

You have the option of providing any or all of the profile items. Remember, your profile is open to everyone so please don't use offensive language.

What is an avatar?

Avatars are the graphics that you use to represent yourself at a table.

How do I change my avatar?

Simple. Go to the Avatar view in the lobby and select the avatar that you'd like to use.

Do you give out any of the information you collect about me?

In a word, no. We won't give your data to any third parties, and will only share it with our poker partners as per our Privacy Policy.

Why do I sometimes experience a slow connection?

Sticky connections are, unfortunately, an occasional fact of internet life. Our servers are located in the Mohawk Territory of Kahnawake and we have sufficient bandwidth to allow for a very large number of users. However, some ISPs may require many hops (or network jumps) or may use a very congested peering exchange. We're afraid that we have no control over these issues.